Our commitment to responsible gambling at ad999 pro
Enjoy gaming as entertainment — ad999 pro wants every player to stay safe. On this page you will find everything you need to know about controlling your own limits, warning signs to watch for, and where to get support.
Strict age limit — not for those under 21
All games on ad999 pro, including casino and sports betting, are for players aged 21 and above only. Age verification is mandatory at account registration. If there is any reason to suspect that an account is being used by a minor, it will be suspended immediately and any deposited funds will not be returned. If there are minors in your household, use device locks or parental control software and keep your login details secure.
What is responsible gambling and why does it matter?
Online gaming and betting are primarily a form of entertainment. But when playing becomes a habit and starts to cause financial or mental stress, that is a sign of a problem. ad999 pro believes it is important for every player to be aware of their own budget, time, and mental wellbeing.
Responsible gambling means knowing how much you will play, how much you are willing to lose before stopping, and when to take a break. Our Terms and Conditions page sets out all the conditions for using the platform in detail — reading them is the first step in responsible gambling.
You can also visit our Frequently Asked Questions page for answers to common support queries. Remember — the purpose of playing is enjoyment, not to recover losses.
If you want to know how your personal information is stored and used, please read our Privacy Policy page.
Self-control tools
ad999 pro gives every player the ability to control their own playing habits. Contact our live chat to use any of the tools below.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Reducing a limit takes effect immediately; increasing a limit is subject to a set waiting period.
Financial controlSession time limit
Decide in advance how long you will play in a single session. Once the set time is reached, the platform will automatically warn you and prompt you to end the session.
Time managementLoss limit
Set a limit so that you cannot place further bets once you have lost a certain amount. This limit protects you from the temptation to chase losses.
Loss controlBreak (cooldown)
Temporarily close your account for anywhere from 24 hours to 30 days at any time. During this period you will not be able to place bets, make deposits or log in.
Temporary breakSelf-Exclusion
Choose self-exclusion to close your account for an extended period or permanently. Once activated, it cannot be reversed before the set period ends.
Long-term protectionDirect support
To activate any tool or get advice, contact ad999 pro via 24/7 live chat or email. Support is available in both Bengali and English.
Direct contactWarning signs of a problem
A gambling habit can become a problem gradually — take note if you notice the signs below. If you recognise one or more of them in yourself, set limits or take a break straight away.
- You are spending beyond your budget and placing bets with borrowed money.
- After losing, you are placing larger bets to try to recover those losses.
- You are hiding your gambling from family or people close to you.
- You are spending time gambling instead of attending to work, studies or family responsibilities.
- You feel irritable, restless or anxious when you cannot play.
- You have tried to stop repeatedly but have not been able to.
- You are spending your savings or emergency funds on gambling.
Where to find support
You are not alone. Talk to a family member, a friend, or a professional — and the ad999 pro support team is always here for you.
ad999 pro live chat
Talk to our support team directly via chat seven days a week, 24 hours a day. Self-exclusion, deposit limits or any concern — let us know in Bengali.
Email support
If you prefer written support, contact us by email. Our team will respond as quickly as possible. Email address: [email protected]
Family and loved ones
Talk openly with a family member or a trusted friend. They can encourage you to make the right decisions and to seek help when needed.
Professional advice
Speak with a mental health specialist or counsellor. There are various hospitals and clinics in Bangladesh that offer advice on gaming addiction.
Support groups
Sharing experiences with others who are dealing with the same issue can be very helpful in overcoming a gambling problem. Talk to a professional counsellor about joining a local or online support group.
ad999 pro's commitment
ad999 pro is committed to running a safe and transparent platform. We believe that healthy entertainment and responsible behaviour go hand in hand.
- Age is verified at account registration.
- If a suspicious pattern of play is detected, we will get in touch with you.
- No promotional messages are sent while self-exclusion is active.
- All transactions are secured with SSL encryption.
- 24/7 support is available in Bengali and English.
24/7
Support service active
21+
Age limit strictly enforced
Remember before you play
Before placing a bet, decide how much you can afford to lose. Never spend more than that amount and do not double your bets hoping for a win. Remember, the outcome of each bet is independent — a previous win or loss has no effect on the next bet.
Avoid playing when you are tired or under stress. Betting while under the influence of alcohol or any other substance reduces your ability to make good decisions. Take regular breaks and spend time away from the screen.
Review your betting history. By logging into your account on ad999 pro you can see a full record of your bets and transactions. This will help you stay aware of your own playing patterns.
Remember — gambling is not a source of income. It is simply a form of entertainment. If you feel that playing is having a negative effect on your life, stop immediately and seek support.